Why Not All Orders Get Accepted

To avoid triggering vendor-side anti-bot systems and to maintain long-term platform integrity, the refresh rate has been intentionally decreased. This slower polling frequency helps mimic natural user behavior and reduces the risk of appearing suspicious to vendors.

As a result, not all orders get accepted, and there are limitations to the system.
We want to be upfront about that. In addition to refresh-rate changes, other factors also affect order acceptance:

📩 Why Email Timing Issues Occur

Vendors typically prepare and schedule email broadcasts with a list of available BPO orders using data generated shortly before the message is sent. In many cases, this email may be queued for later delivery — sometimes a few hours later, and occasionally the next day.

During the window between preparation and delivery, several things can change:

• Orders may be canceled due to client changes or internal vendor workflows.
• The list of available orders may be updated, with some entries removed or replaced.
• Some orders might not yet be posted live on the vendor’s portal by the time the email reaches our system.

⏱️ Timing Delays and Email Infrastructure

While our platform uses a robust, fast, and reliable system for email processing, we are ultimately dependent on the vendor’s own email delivery mechanisms. These systems can introduce delays due to:

• Batching – Vendors may group multiple emails and send them in timed waves to manage load.
• Queuing – During high-traffic periods, outbound emails may be delayed in vendor-side queues.
• Out-of-order delivery – Emails may not arrive in the same order they were originally sent.

These factors can result in mismatches between the contents of an email (i.e., the orders listed) and the actual availability of those orders by the time our system attempts auto-acceptance.

📊 What We’re Doing About It

We continuously monitor and analyze vendor behavior to better align our automation with each vendor’s systems. This includes:

• Tracking delivery windows and delay patterns across all vendors.
• Analyzing when orders are truly live versus when they're listed.
• Fine-tuning our acceptance logic based on vendor-specific delivery quirks.

For newer vendors like Estreet, we are actively optimizing the integration to match their specific timing and infrastructure patterns.

✅ What You Can Do

For the fastest and most reliable email delivery:

• Update your unique BPOFlow email address directly on all vendor portals.
  This ensures emails are delivered with minimal delay (typically within 4 seconds).

Vendors like RRR require near-instant acceptance. Even minor delays (e.g., those from Gmail forwarding) can lead to missed opportunities.

📌 Please note: The unique @email address is currently being assigned to a select group of users. Once limits are reached, alternate domains may be used to ensure stability and avoid deliverability issues or vendor flagging.

✅ Our Commitment to You

We understand how frustrating missed auto-accepts can be when you're working to maximize volume and efficiency. Please know that:

• We’re transparent about these timing challenges and system constraints.
• We’re actively improving our system to increase your success rate.
• We’re adjusting in real time to vendor-specific behaviors.

If you have questions or persistent issues with a specific vendor, don’t hesitate to contact us — we’re here to help.